Help Center
About the products
Orders & Shipping
Discount codes
Missing items
About the products
Bespoke boxes

You can order individual dim sum dishes here: https://www.dingdongdimsum.com/collections/extra-dim-sum

Please note that the steamers, dips, and rice need to be added separately to your order, so double check you wouldn't be better off with one of our all inclusive boxes!  


Did this answer your questions?

Thank you for your feedback

About the products
Do you offer a Gluten Free option?

I'm afraid we don't have any gluten-free dumplings on our menu yet. But maybe one day in the future this may change. 


Did this answer your questions?

Thank you for your feedback

About the products
Is the veggie box vegan?

The food that makes up the veggie box is all vegan and contains no animal products, however, the insulation we use in our packaging is made from wool. 

The wool is contained in a recycled plastic liner and comes into no contact with the food or steamer, but it’s obviously important for vegans to know about that!

Please also be aware that our dim sum is made in kitchens that process meat, fish, crustaceans, and dairy and so we do have to include this statement in our allergen statement and information.

Did this answer your questions?

Thank you for your feedback

About the products
Denim liner fee

We have been looking for a good sustainable, plastic-free vegan option for our liners for a while, but unfortunately, we have not found an option that is as good as wool. But our denim liners are a good alternative. 

The denim liners are significantly more expensive than the wool liners, so we have kept the fee for these nominal, as we definitely do not want to put anyone off choosing them if they would prefer the denim liners. 


Did this answer your questions?

Thank you for your feedback

About the products
What's the 'use by' date of my food?

The frozen bits we would recommend eating them within 2 months, providing it's been kept in the freezer. The slaw kit you should try and eat them within three days. The rice and dips will last for 6 months+.

Did this answer your questions?

Thank you for your feedback

About the products
Carrot slaw recipe

For the carrot slaw, just peel the carrot, then grate it and drench in the slaw tang. You can combine it with the garnish (sesame seeds) and the edamame beans if you like!




Did this answer your questions?

Thank you for your feedback

About the products
Allergen information

A full list of our nutritional and allergen information can be found HERE.

It's also readily available at the very bottom of our home page, under More Info called 'Nutritional and Allergen Information'

Did this answer your questions?

Thank you for your feedback

About the products
Can I change the address/delivery date?

Yes of course you can! Provided you act quickly!

Please just contact us through our contact form, which is located below the 'Help Center' in our 'Important Bits' section, bottom right of site. Sending in your order number or name, and the details that you need to be changed. We'll confirm back once we've made the change.

    


Did this answer your questions?

Thank you for your feedback

About the products
How much does delivery cost?

Delivery costs a very reasonable £4.95 for the standard service. We also offer a priority service for a little bit more. If your order is particularly massive then it will be a little more still. All costs are calculated and options are given at checkout.

Did this answer your questions?

Thank you for your feedback

About the products
What happens if I'm not at home when my dim sum turns up?

The dry ice and wool insulation will keep it at the right temperature for 48 hours from dispatch, so it will be okay sitting on your doorstep even in the hot sun until you get back at the end of the day. However, we always advise you to get it unpacked and in the freezer as soon as you receive it.

Did this answer your questions?

Thank you for your feedback

About the products
What are the delivery timelines?

We deliver on Wednesday, Thursday, and Friday and you'll need to choose the date you want on the checkout page. Cut-off times are midnight for dispatch the next day, and all of our orders are sent on a next-day delivery. Some postcodes are only accessible within 48 hours, but you'll know if that means you when it comes to choosing your delivery date.

Did this answer your questions?

Thank you for your feedback

About the products
Why is my order delayed?

As we do occasionally experience delays with our courier service, we recommend as clearly as we can on the delivery date page to order well in advance of the day you intend to eat the box, purely to avoid food waste should this happen. We also put a lot of effort into ensuring that our packaging choices have as little impact on the environment as possible while still keeping the food safe and protected during transit for 48 hours, to ensure that if delayed, it doesn’t go to waste.

Even on the chosen day, deliveries can be made up until 8pm in the evening, so we try to arm customers with the information to avoid missing a special occasion but understand that it's sometimes missed in the excitement.

Did this answer your questions?

Thank you for your feedback

About the products
Discount codes

If using a discount code, you lucky thing! You’ll need to enter it at the standard checkout rather than the express checkout. Then you’ll be able to apply your discount code before you make payment.

Did this answer your questions?

Thank you for your feedback

About the products
Gift card - expiry date

Physical ones have a one-year expiry and our electronic ones don't expire at all! 

Did this answer your questions?

Thank you for your feedback

About the products
We put a lot of effort into checking and double-checking each order that is dispatched, so please make sure you do the same before reporting any issues! Please fully check your box and check any packaging that has been thrown away. Please do also check the fridge/ cupboard/freezer in case it's been put away and forgotten about! Please note that we will ask you for photos of everything you've received before we're able to investigate and refund or replace any missing items.

If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.

Did this answer your questions?

Thank you for your feedback

About the products
Dim Sum
  • Please fully unpack your delivery box. The dim sum will be in the bottom compartment of the box, underneath the cardboard layer that is labelled with ‘DIM SUM IN HERE’. Don't worry, you’re not the first person in history to have missed this!
  • Please take care when opening the pouch and handle any dry ice with a tea towel or gloves.
  • If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right

Below is an example of a dim sum box.

Did this answer your questions?

Thank you for your feedback

About the products
Extras

Fear not! Everything you ordered should be lurking within your box!

  • The extras are packaged in their own individual white paper bags and not in the dim sum box itself. Please carefully check the woolen pouch as your first port of call.
  • If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.

Below is an example of an extra.


Did this answer your questions?

Thank you for your feedback

About the products
Rice
  • Your rice will have been placed to the right of the steamer in the box. 
  • If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.

Below is an example of the rice.











Did this answer your questions?

Thank you for your feedback

About the products
Dips
  • Please double-check as your dips should be inside your steamer.
  • If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right

Below is an example of the dips.

Did this answer your questions?

Thank you for your feedback

About the products
Carrots
  • The carrots are usually placed at the front of the steamer. In a brown paper bag, similar to the packing paper.
  • If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.


Did this answer your questions?

Thank you for your feedback

About the products
Is anything else missing?

Notice something is awry, please send us an email at info@dingdongdimsum.com and we'll get back to you quickly. 

Did this answer your questions?

Thank you for your feedback