If you'd like to work with us and promote our delicious dim sum for the rest of the world to enjoy then please get in touch at hello@thisisgoho.com
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FAQ's
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About the products
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Do you offer Vegan options?
We have quite a few vegan options available.
You can find our full Veggie and Vegan Range here.
The Premium Vegan is on eof our set boxes. But please note that food that makes up the Premium Vegan box is all vegan and contains no animal products, however, the insulation we use in our packaging is made from wool.
- The wool is contained in a recycled plastic liner and comes into no contact with the food or steamer, but it’s obviously important for people who follow a vegan diet to know about that!
- Please also be aware that our dim sum is made in kitchens that process meat, fish, crustaceans, and dairy and so we do have to include this statement in our allergen statement and information.
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Do you offer a Gluten Free options?
I'm afraid we don't have any gluten-free dumplings on our menu yet. But maybe one day in the future this may change.
Make sure you sign up to our newsletter to receive product updates and promotions throughout the year.
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Allergen information
A full list of our nutritional and allergen information can be found HERE.
It's also readily available on each of our product pages and at the very bottom of our home page, under More Info >> Nutritional and Allergen Information.
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Bespoke boxes
I;m afraid we don't offer completely bespoke build your own boxes.
But you can basically build your perfect dim sum feast by ordering individual dim sum dishes here: https://www.dingdongdimsum.com/collections/extra-dim-sum
Please remember that the steamers, dips, and rice need to be added separately to your order, so double check you wouldn't be better off with one of our all inclusive set boxes just in case!
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What's the 'use by' date of my food?
The use-by dates can be found on all the products. We recommend enjoying the frozen dim sum within approximately 4 months for best quality. The rice and dips have a shelf life of 6 months or more unopened.
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Carrot slaw recipe
For the carrot slaw, just peel a carrot, then grate it and drench in the slaw tang. You can combine it with the garnish (sesame seeds) and the edamame beans if you like! You can also include chilli, spring onions and red or white cabbage!
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How much does delivery cost?
Standard weekday delivery is £6. We also offer a priority delivery service for a small additional charge. Weekend delivery costs a little more so we recommend ordering for weekday delivery where possible.
Please note that deliveries to more remote postcodes, including the Scottish Highlands, Northern Ireland and Scottish islands may incur a higher delivery charge.
All costs are calculated to be in line with our third party courier DPD and all delivery options are given at checkout.
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Why is my order delayed?
How annoying! Lets look into it for you and find out.
Please just email us at info@dingdongdimsum.com or through our contact form here.
Please send us your order number and any infor you have about your delivery and we'll start digging to find out.
Whilst we do everything we can to ensure your order is delivered on time, on rare occasions delays with DPD may occur which are completely of our control.
We always recommend to order well in advance of the day you intend to eat the box, purely to avoid food waste should this happen, although that may be of no use now!
But please be assured that if your order is delayed, it will normally arrive the next day in perfect condition.
If on arrival it is not in perfect condition please get in touch straight away and please please provide photos of any spoiled or damaged food as much as you can.
As part of out Delivery Guarantee, we will aim to put it right as soon as we possibly can.
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Can I change the address/delivery date?
Yes of course you can! Provided you act quickly!
Please just email us at info@dingdongdimsum.com or thorugh our contact form here.
Please send us your order number and the details that you need to be changed. We'll confirm back once we've made the change. Please do not try to change your delivery date or address with DPD once your order has been dispatched. All that will do is delay your order with them, which may mean that it spoils in transit. Which is a complete waste of time, money, effort and your dinner!
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What are the delivery timelines?
We deliver on Tuesday, Wednesday, Thursday, Friday and Saturday every week, and you'll need to choose the date you want on the checkout page. Cut-off times are usually 2 PM on the day of dispatch, and all of our orders are sent on a next-day delivery.
Some postcodes are only accessible within 48 hours, but you'll know if that means you when it comes to choosing your delivery date.
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What happens if I'm not at home when my dim sum turns up?
The dry ice and wool insulation will keep it at the right temperature for 48 hours from dispatch, so it will be okay sitting on your doorstep even in the hot sun until you get back at the end of the day. However, we always advise you to get it unpacked and in the freezer as soon as you receive it.
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Discount codes
Discount codes can be entered at checkout, and we'd recommend using the standard checkout rather than the express checkout! Remember to apply it before making payment, but if you forget just let us know via the contact us page, and we can apply it for you! If you're looking for a discount code, we have loads available throughout the year. Easiest way to find one is to sign up to our newsletter. If you're a first time customer, you'll get a discount code to your inbox straight away after signing up. Sign up here!
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Gift card - expiry date
All our gift cards have a one-year expiry from the date of dispatch!
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Dips
- Please double-check as your dips will be inside your steamer of in their own little cardboard box.
- If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right
Below is an example of the dips.
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Missing Dim Sum Set Box
- Please fully unpack your delivery box. The dim sum will be in the bottom compartment of the box, underneath the cardboard layer that is labelled with ‘DIM SUM IN HERE’. Don't worry, you’re not the first person in history to have missed this!
- Please take care when opening the pouch and handle any dry ice with a tea towel or gloves.
- If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right
Below is an example of a dim sum box.
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Missing Items
If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.
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Extras
Fear not! Everything you ordered should be lurking within your box!
- The extras are packaged in their own individual white paper bags and not in the dim sum box itself. Please carefully check the woolen pouch as your first port of call.
- If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.
Below is an example of an extra.
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Rice
- Your rice will have been placed to the right of the steamer in the box.
- If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.
Below is an example of the rice.
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Is anything else missing?
Notice something is awry, please send us an email at info@dingdongdimsum.com and we'll get back to you quickly.
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