You can order individual dim sum dishes here: https://www.dingdongdimsum.com/collections/extra-dim-sum
Please note that the steamers, dips, and rice need to be added separately to your order, so double check you wouldn't be better off with one of our all inclusive boxes!
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I'm afraid we don't have any gluten-free dumplings on our menu yet. But maybe one day in the future this may change.
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The food that makes up the veggie box is all vegan and contains no animal products, however, the insulation we use in our packaging is made from wool.
The wool is contained in a recycled plastic liner and comes into no contact with the food or steamer, but it’s obviously important for vegans to know about that!
Please also be aware that our dim sum is made in kitchens that process meat, fish, crustaceans, and dairy and so we do have to include this statement in our allergen statement and information.
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We have been looking for a good sustainable, plastic-free vegan option for our liners for a while, but unfortunately, we have not found an option that is as good as wool. But our denim liners are a good alternative.
The denim liners are significantly more expensive than the wool liners, so we have kept the fee for these nominal, as we definitely do not want to put anyone off choosing them if they would prefer the denim liners.
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The frozen bits we would recommend eating them within 2 months, providing it's been kept in the freezer. The slaw kit you should try and eat them within three days. The rice and dips will last for 6 months+.
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For the carrot slaw, just peel the carrot, then grate it and drench in the slaw tang. You can combine it with the garnish (sesame seeds) and the edamame beans if you like!
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A full list of our nutritional and allergen information can be found HERE.
It's also readily available at the very bottom of our home page, under More Info called 'Nutritional and Allergen Information'
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Yes of course you can! Provided you act quickly!
Please just contact us through our contact form, which is located below the 'Help Center' in our 'Important Bits' section, bottom right of site. Sending in your order number or name, and the details that you need to be changed. We'll confirm back once we've made the change.
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Delivery costs a very reasonable £4.95 for the standard service. We also offer a priority service for a little bit more. If your order is particularly massive then it will be a little more still. All costs are calculated and options are given at checkout.
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The dry ice and wool insulation will keep it at the right temperature for 48 hours from dispatch, so it will be okay sitting on your doorstep even in the hot sun until you get back at the end of the day. However, we always advise you to get it unpacked and in the freezer as soon as you receive it.
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We deliver on Wednesday, Thursday, and Friday and you'll need to choose the date you want on the checkout page. Cut-off times are midnight for dispatch the next day, and all of our orders are sent on a next-day delivery. Some postcodes are only accessible within 48 hours, but you'll know if that means you when it comes to choosing your delivery date.
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As we do occasionally experience delays with our courier service, we recommend as clearly as we can on the delivery date page to order well in advance of the day you intend to eat the box, purely to avoid food waste should this happen. We also put a lot of effort into ensuring that our packaging choices have as little impact on the environment as possible while still keeping the food safe and protected during transit for 48 hours, to ensure that if delayed, it doesn’t go to waste.
Even on the chosen day, deliveries can be made up until 8pm in the evening, so we try to arm customers with the information to avoid missing a special occasion but understand that it's sometimes missed in the excitement.
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If using a discount code, you lucky thing! You’ll need to enter it at the standard checkout rather than the express checkout. Then you’ll be able to apply your discount code before you make payment.
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Physical ones have a one-year expiry and our electronic ones don't expire at all!
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If you're not able to find the item, please send us a photo of what you have received, as well as the outer box and the packing slip to info@dingdongdimsum.com - we'll need to get investigating before we can put it right.
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Below is an example of a dim sum box.
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Fear not! Everything you ordered should be lurking within your box!
Below is an example of an extra.
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Below is an example of the rice.
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Below is an example of the dips.
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Notice something is awry, please send us an email at info@dingdongdimsum.com and we'll get back to you quickly.
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